Introduction:

Welcome to Zibong, where we strive to provide the best products and services to our customers across India. Our shipping policy is designed to ensure a seamless and efficient delivery experience for all our customers. Please take a moment to review our policy and understand how we manage and process your orders.

Order Processing:

All orders are processed within 1-2 business days.

Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation email once your order has been shipped.

Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates are based on the selected shipping method and destination address.

We offer various shipping options including standard and expedited shipping to meet your needs.

Shipping Locations:

We ship to all locations in India.

Please note that some products may have restrictions, which will be specified on the product page.

Shipment Tracking:

Once your order has shipped, you will receive an email with your tracking number.

You can track your order using the tracking number provided on the carrier’s website.

Damages and Problems:

Please inspect your order at the time of receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the problem and correct it by offering a replacement or refund.

Returns and Exchanges:

For information on returns and exchanges, please see our Return Policy.

Customs, Duties, and Taxes:

Zibong is not responsible for any customs duties and taxes applied to your order. All charges incurred during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Lost or Stolen Packages:

Zibong is not liable for any products lost or stolen during shipping. If your order is lost or stolen, please contact the shipping carrier to file a claim.

Contact Us:

For any questions about your order or our shipping policy, please contact us at support@zibong.com.

Changes to Shipping Policy:

Zibong reserves the right to modify this shipping policy at any time. We encourage you to review it frequently to stay informed of any changes.

Acknowledgement:

By placing an order with Zibong, you acknowledge that you have read, understood, and agree to our shipping policy. Thank you for choosing Zibong for your shopping needs.